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1. How do you ship the parcels?

For the cart consisting of Aquarium fish – We ship the parcel through Maruthi Couriers. (That is; Aquarium Fish, Aquarium Plants, Accessories, and Fish food).

For the cart consisting of Aquarium Plants, Accessories, and Fish food(without Aquarium fish) we deliver the parcel to your home by courier service.

Our courier partners are DTDC,  Professional Courier, India Post and other courier services which ever are faster .

2. Can I get a consultation in setting up my tank on which fishes can I put together etc. ?

you can call us directly at our customer care number +91 8200213012 or chat through our instagram handle @AQUA_RIKS and Whatsapp us on +91 8200213012 .

3. Will I get a refund if the fish dies during transportation?

Normally the chance of death on arrival is 5% only. Before sending, the fishes are kept isolated, treated  and starved to stay longer periods in transportation.

You can contact us for a refund of dead fish if death happens on arrival. Refer to Refund Policy for more details.

6. When will my refund request be processed?

Your refund request will be processed within the next 3 working days of your request

7. Can get any fish that is not mentioned on your website?

Currently, we have a stock of the fishes that are mentioned on the website. Do check periodically to find new /updated stocks.

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